About the Organisation
Our client is a leading social purpose, not for profit Disability provider that delivers a range of services from therapy to accommodation support, communication support and more. Their mission is to enable each person to live as an empowered and equal citizen, supporting people with physical, intellectual, developmental delays and multiple disabilities to achieve their goals.
Due to growth, our client is seeking to appoint an additional Safeguarding Investigator to their team who will provide support and expertise to the service delivery team in relation to incident and complaint management.
Reporting to the Safeguarding Manager, the Safeguarding Investigator will:
- Work collaboratively with key internal and external stakeholders to support the operational effectiveness of all core quality and safeguarding systems across the organisation;
- Ensure the strong delivery of high-quality, person-centred care that aligns with the expectations and needs of customers, staff and the NDIS Quality and Safeguarding requirements;
- Review existing processes, policies and procedures with a view of contributing to the design and implementation of improvements to proactively manage risks associated with customer safeguarding;
- Coordinate organisational responses to complaints escalated within the organisation and externally with the Office of the Disability Services Commissioner and NDIS Quality and Safeguards Commission;
- Conduct incident investigations, producing reports to a high standard and engaging external investigators as required.
As an Safeguarding Investigator, you will have working knowledge of incident and complaint management principles and risk management practices. You will also possess:
- Tertiary qualifications in a relevant discipline within health and/or community services, with a Certificate IV in Investigations or equivalent;
- Knowledge of relevant legislation and conventions including the Human Rights Convention and Convention on the Rights of Persons with Disabilities;
- An excellent ability to analyse and think critically to drive change and deliver tangible improvements, utilising problem solving and decision-making skills;
- Thorough understanding of contemporary person-centred practice that is underpinned by a commitment to Human Rights;
- Understanding of the principles of the NDIS Code of Conduct and its application in the provision of quality care;
- Strong written and verbal communication skills;
- Current Drivers' License and willingness to travel.
Previous experience in Workplace Investigations and a Certificate IV in Government Investigations is highly desirable.
What's on Offer
This is an exciting opportunity to work in a sector that is seeing massive social reform. You will enjoy a range of staff benefits including flexibility to suit work-life balance, continuous training and development opportunities, a competitive remuneration, salary packaging benefits and a purchased annual leave scheme.
How to Apply
To apply please submit your current CV via the link. For any confidential role related queries, please email Dani White at email@example.com.
Please note, all applicants must have a legal right to work in Australia.
Applications close 11:59pm Sunday 10 October.