Customer Care Manager

Customer Care Manager

Job Title: Customer Care Manager
Contract Type: Permanent
Location: Newcastle, New South Wales
Salary: Negotiable
Reference: BBBH779_1598493351
Contact Name: James Hunter
Contact Email:
Job Published: September 03, 2020 09:20

Job Description

About the Organisation

This opportunity is with an Australian owned provider of Community Aged and Disability care. This organisation operates across several states and territories and employs almost 2,000 nationally. With a strong understanding of care and support needs, this provider continues to challenge the norms of the sector and elevate outcomes for their clients to live more independently.

About the Role

The Customer Care Manager (CCM) is responsible for overseeing a region of customers to optimise their care and support services on a continual basis.

Overseeing the Hunter region, the CCM will be responsible for:

  • The initial assessment of customer's needs in accordance with CHSP, HCP and private funding.
  • Development of customised care plans that consider any clinical, health or safety risks to the customer and support teams.
  • Liaising with Care Co-ordinators and service delivery teams to ensure services delivered are aligned with what has been promised to the customer.
  • Collaborating with the Business Development function to identify growth opportunities.

About You

  • A minimum of two (2) years' experience in a Case/Program Manager role in a community care setting.
  • Tertiary qualifications in Case Management or Community Services is preferred, but not essential.
  • Excellent communication and relationship building skills.
  • High attention to detail and an ability to work under pressure.
  • Drivers licence is essential.

This organisation focuses on inspiring and challenging their staff every day whilst providing development opportunities to foster a long-term career in Aged Care.

The Customer Care Manager will provide pivotal support to the Hunter region, supporting customers to live independently and achieve their goals.

For a confidential discussion or role related queries, please call James Hunter on (02) 9157 6211 or email quoting the role title.

To apply, please follow the link.

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