National Quality and Governance Manager

National Quality and Governance Manager

Job Title: National Quality and Governance Manager
Contract Type: Permanent
Location: Central Coast, New South Wales
Salary: Negotiable
Reference: BBBH25560_1562281437
Contact Name: Amanda Halliday
Contact Email:
Job Published: July 05, 2019 09:03

Job Description

This is an exciting opportunity for an experienced clinician to join a leading in-home care and support services provider operating at a National level. This organisation has the motto of personalised care by people who care; offering high quality homecare and nursing in people's homes and communities. They are passionate about proactively responding to sector changes, continuous service improvement, and ensuring quality standards are delivered.

They are now seeking a Quality & Governance Manager to lead and drive quality improvement and regulatory compliance to achieve the best service standards and outcomes for clients of the Group. The Quality & Governance Manager will ensure services are delivered in line with group policy and manage a small team of Quality Coordinators. They will actively support the Regional Managers of each region and their staff to deliver quality services in line with group values, while maintaining local area partnerships.

The Quality & Governance Manager will be responsible for (but not limited to) the following;

  • Report to the COO and work with the Executive Team to lead, develop and implement the quality strategy
  • Manage relationships with certifying bodies
  • Assume responsibility for the internal audit programme including internal auditor training/ scheduling.
  • Manage the external audit calendar / schedule and attend all third-party audits
  • Manage and maintain the Continuous Improvement System.
  • Lead / support delivery of the group's quality, risk and safety frameworks through the business units.
  • Chair & lead the management of the Quality, Safety & Governance Committees
  • Be the group central point of contact for Quality, Risk and Governance.

The successful candidate will be able to display the following criteria;

  • Tertiary qualifications within a Health Services discipline and a minimum 5 years' experience in the health / aged industry and 3 years' experience in a management role.
  • Advanced knowledge of the homecare industry, relevant legislation, regulations, standards and industry trends with demonstrated experience in quality, risk & governance essential.
  • Comprehensive understanding of the Homecare Common Standards, Disability Services Standards and NDIS, Human Services Quality Framework, Aged Care Accreditation and Quality Agency, and a sound knowledge of, and sensitivity to, the range of issues impacting upon vulnerable people and their support networks.
  • Demonstrated ability to develop and maintain effective relationships with key stakeholders including service users, families, co-agencies, and funding bodies.
  • Excellent communication skills (written and verbal) and highly developed interpersonal skills with demonstrated ability to develop effective partnerships with a broad range of internal and external stakeholders.
  • Computer literacy (including MS Office, Power Point, Excel and industry-specific software applications).
  • Valid Australian driver's licence and a willingness to travel is desired.

To apply for this position please submit your CV through the Seek application portal. For a confidential discussion please contact Amanda Halliday on (02) 9157 6222 or

Get similar jobs like these by email

By submitting your details you agree to our T&C's