The organisation
EWON (Energy & Water Ombudsman NSW) is an independent, industry-based Ombudsman scheme providing free, informal dispute resolution services to energy and water consumers across New South Wales. EWON’s mission is to ensure all NSW people have equal and affordable access to energy and water services. With a strong focus on community engagement, EWON works closely with its members, energy retailers, networks, and water providers, to resolve disputes and improve consumer outcomes. First Nations communities are a key priority for EWON, with dedicated initiatives including outreach events, tailored resources, and their Innovate RAP driving cultural inclusion and equity. EWON is a respected, values-driven organisation with a collaborative culture, a commitment to social impact, and a strategic focus on continuous improvement.
 
The opportunity
The First Nations Partnerships & Engagement Lead is a pivotal role, responsible for strengthening EWON’s engagement with First Nations communities across NSW. This role will lead the development and implementation of EWON’s First Nations Engagement Strategy, ensuring the organisation builds meaningful, sustainable relationships with communities, organisations, and government stakeholders. You will provide strategic advice to internal teams, identify opportunities to enhance services for First Nations customers, and represent EWON at community outreach events. This position manages the First Nations Community Engagement Officer and contributes to fostering an inclusive, high-performing team culture. It is a unique opportunity to shape the way EWON delivers equitable outcomes for First Nations people across NSW.
 
About you
The successful candidate for this role will be an Aboriginal and/or Torres Strait Islander leader, passionate about building meaningful First Nations partnerships and driving community engagement across NSW. You will be a collaborative and values-driven leader who brings:
 

• Experienced in community engagement and building trusted partnerships with First Nations communities.
• Skilled in developing and implementing stakeholder engagement strategies with measurable outcomes.
• Strong leadership and team management skills, fostering capability, collaboration, and a positive culture.
• Excellent communication, negotiation, and relationship-building skills across diverse stakeholders.
• Strategic, solution-oriented, and adaptable, with a focus on equity, inclusion, and continuous improvement.
• Confident working with government, industry, and community organisations to deliver real-world impact.
• Flexibility to travel regionally and attend events outside standard business hours.
• Knowledge of or interest in energy, water, or regulatory sectors is highly desirable.
• Confirmation of Aboriginality, as this is an identified Aboriginal or Torres Strait Islander position and a genuine occupational qualification under Section 14 of the Anti-Discrimination Act 1977 (NSW).

• Strategic leadership: Lead the development and implementation of EWON’s First Nations engagement strategy, influencing organisational priorities and setting the agenda for meaningful change.

• High visibility: Work closely with EWON’s executive leadership, including the Ombudsman and RAP Champion, with direct access to decision-makers.
• Unique community access: Build and strengthen relationships with community leaders, government agencies, and private sector members, expanding EWON’s reach and influence.
• Grassroots and executive impact: Bridge community engagement with strategic advocacy, identifying issues and creating opportunities for the Ombudsman to respond at senior levels.
• Team leadership and development: Contribute to team capability, coaching emerging talent, and fostering a positive culture.
• Purpose-driven culture: Join a boutique, connected, values-led organisation with high employee engagement, a collaborative environment, and a strong focus on social impact.
• Tangible outcomes: Play a pivotal role in increasing accessibility for First Nations communities.