The Organisation
Independence Australia Group is a social enterprise that enables people with a disability or personal need to regain and retain their independence within an inclusive community.
We deliver high-quality, person-directed services across the disability and healthcare sector, underpinned by our values of equity, empathy, respect and quality. We champion customer choice, safety, inclusion, and innovation through collaboration.
The Opportunity
We are seeking a dynamic and experienced leader to join our team as Scheduling and Allocations Manager. This is a critical role responsible for the strategic and operational leadership of scheduling and workforce deployment across our Victorian Services.
Reporting to the Operations Manager – Vic Services, the Manager will oversee a team of Rostering Officers and lead the design and implementation of efficient and sustainable scheduling models that meet the needs of our clients and support workers.
In this role, you will:

• Lead the delivery of effective end-to-end rostering and workforce allocation
• Drive service and workforce optimisation, utilisation and sustainability
• Enhance customer service delivery through efficient and responsive scheduling
• Model and implement continuous improvement in systems and processes
• Manage the performance and development of a dedicated rostering team
• Collaborate with cross-functional teams and external stakeholders
• Lead data-informed decision making through accurate reporting and monitoring
• Ensure compliance with relevant regulatory frameworks, including the NDIS

• Minimum 5 years' experience in coordination or scheduling within the community or health sector
• At least 3 years' experience leading teams in a high-volume, fast-paced environment
• Strong understanding of rostering systems (e.g. Carelink or similar) and Microsoft Office Suite
• Demonstrated success in driving workforce efficiency and client satisfaction
• Exceptional communication, stakeholder engagement and team leadership skills
• Strong analytical, problem-solving and project implementation skills
• NDIS knowledge is desirable

• A leadership opportunity within a mission-led, values-based organisation
• The ability to influence strategic workforce planning and service optimisation
• A collaborative culture focused on innovation, inclusion and client outcomes
• Competitive salary and flexible working conditions
• The chance to join an organisation that’s making a genuine impact in people’s lives