1. Executive leadership role driving operational growth and transformation
2. Lead scalable service delivery and AI-enabled innovation in aged care services
3. Purpose-driven organisation supporting aged care providers nationally

Overview (150 Characters)
Lead the operational growth and scalability of a purpose-driven organisation supporting aged care providers nationally through financial, payroll and compliance shared services.
The organisation
PACE Care is a not-for-profit shared services organisation supporting aged care providers across Australia with specialist financial processing and accounting solutions. Founded by providers, for providers, PACE Care delivers services across resident billing, payroll, accounting support, compliance reporting, technology integration and onboarding support.
With a strong reputation for partnership and sector expertise, PACE Care is entering an exciting phase of growth and operational maturity, investing in systems, people and scalable processes to support continued national expansion.
The opportunity
Reporting to the Chief Executive Officer and leading a team of six, the Chief Operating Officer will play a pivotal role in translating strategy into operational excellence across the organisation. This role will oversee end-to-end service delivery across payroll, resident billing, accounting support, compliance reporting and technology integration, while driving continuous improvement, scalable operating models and strong client outcomes.
Key responsibilities include:

• Leading operational performance, service delivery and client satisfaction across all service lines
• Embedding scalable systems, standardised processes and operational frameworks to support growth
• Driving AI, automation and technology-led innovation to improve efficiency and service quality
• Leading and developing a high-performing, collaborative and values-driven team culture

About you
To be successful in this role, you will bring:

• Senior operational leadership experience within shared services, financial services, professional services or corporate operations
• Demonstrated experience building scalable operating models, systems and process improvements
• Strong commercial acumen with the ability to balance service quality, efficiency and growth
• Genuine interest and hands-on exposure to AI, automation and technology-led innovation
• Exceptional stakeholder engagement and client relationship management capability
• Experience leading and developing high-performing teams within a fast-paced environment
• Exposure to the aged care, health or not-for-profit sectors will be highly regarded

What’s on Offer

• Executive leadership role with genuine strategic influence
• Opportunity to shape scalable systems and operational capability during a growth phase
• Purpose-driven organisation supporting aged care providers and communities nationally
• High visibility role working closely with the CEO and executive leadership team
• Collaborative and values-led culture with strong sector alignment
• Opportunity to lead AI and technology-enabled operational innovation

 
 
How to Apply
For a confidential discussion or role related questions, please contact Simon Wybenga or  Andrew Croly of The Orchard Talent Group on 0468 027 421 or email andrew@orchardtalent.com.au. To apply please submit your current CV and a brief cover letter via the link. Please note applicants must have a legal right to work in Australia.
Applications close Friday, 19 June 2026, however will be assessed as they are submitted.


The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.