The Organisation
Upwards Living is an NDIS and aged care provider delivering personalised, culturally aware support that helps people live with greater independence, dignity and connection.

The organisation supports people living with disability, early onset dementia, psychosocial challenges and others who need support to live the life they choose. Its approach is built on relationships, not just service delivery, with a strong focus on culturally matched support, person-centred care and participant-caregiver relationships shaped by culture, age, interests and personality.

With values of compassion, integrity, collaboration, excellence and empowerment, Upwards Living is committed to lifting industry standards while supporting participants and staff to achieve positive outcomes.

The Opportunity
Upwards Living is seeking a Senior Service Manager to lead the delivery of high-quality Supported Independent Living services.

Reporting to the Head of Operations, this role acts as a key operational link between frontline teams and senior leadership. You will support Service Coordinators, Senior Support Workers and Support Workers to deliver safe, consistent and person-centred services aligned to participant goals, NDIS requirements and organisational standards.

This is a practical, service-facing leadership role with responsibility across service delivery, participant and family engagement, workforce performance, compliance, risk, incident management, documentation and budget oversight.

You will play a key role in ensuring services are well coordinated, staff are supported, participant needs are met, and quality and compliance expectations are maintained across a dynamic SIL environment.

You will:

Lead and support Service Coordinators and frontline teams
Oversee SIL supports in line with participant goals and care plans
Build trusted relationships with participants, families and stakeholders
Strengthen service quality, documentation, incidents and complaints
Support staff supervision, performance, training and development
Manage services within funding, budget and quality expectations

About You
You are an experienced disability services leader with direct experience in Supported Independent Living, disability accommodation or comparable residential disability services.

This is not a generalist disability leadership role. Upwards Living is seeking someone who understands the practical realities of SIL service delivery, including participant support planning, workforce coordination, family communication, incident management, documentation, safeguarding, funding parameters and NDIS compliance.

You bring:

Direct experience in SIL, supported accommodation or residential disability services
Previous leadership experience as a Service Manager or similar
Strong understanding of the NDIS framework and Practice Standards
Confidence leading frontline teams in a dynamic service environment
Experience managing incidents, documentation, risk and compliance
Strong relationship skills with participants, families, staff and stakeholders

This role will suit someone who is organised, calm under pressure and comfortable working close to service delivery. You will be able to balance participant outcomes, staff support, compliance requirements and operational performance while keeping quality of care at the centre.

What’s on Offer

A hands-on leadership role across SIL services
The opportunity to support quality, growth and service improvement
A values-led organisation focused on participant and staff outcomes
Direct impact across frontline teams and service delivery
The opportunity to strengthen team capability and service consistency
Remuneration aligned to the scope of the role

How to Apply
For a confidential discussion or role-related questions, please contact Josh Kyle at Orchard Talent Group: Josh@orchardtalent.com.au

To apply, please submit your current CV via the link. Applicants must have the legal right to work in Australia.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.